Priscilla Ho is a Design Strategy Director and Educator based in Vancouver, Canada.

I love a bold flat white, chatting about the differences between Service Blueprints and Experience Maps, and firmly believe that leisure unblocks creativity.

BC GOV TRANSFORMATION

Applying service design to enhance public trust.

TELUS SERVICE DESIGN

Cross-country co-design for Netflix-like TV.

ISOBAR DIGITAL AGENCY

Simplifying insurance through FWD Group redesign.

Tuen Mun Hospital

Pumping productivity from experience sampling.

ACM and PolyU

Finding flow using embedded interaction.